• DigiDx Whole Slide Scanner: Hardware for converting glass slides to digital format.

• DigiDx Pathology Image Viewer: Software platform for viewing and analyzing digital pathology images.

• DigiDx Management Software: Laboratory information management and workflow solutions.

• DigiDx AI Solutions: Artificial intelligence-powered diagnostic assistance tools.

• DigiDx ImageFlow: Multi-modal medical imaging platform.

• DigiDx Cytology: Cloud-native cytology management software.

• DigiDx Academy: Digital pathology education and training platform.

• DigiDx Biopharma: Research and clinical trial pathology solutions.

• DigiDx MEDXrad: Radiology data handling and reporting solutions.

• DigiDx OncoConnect: Tumor board collaboration platform.

• DigiDx Histology - Tissue Processing: Complete tissue processing services from fixation to embedding.

• DigiDx Histology - Slide Reading with Photos: Microscopic examination and documentation with high-quality photographs

• DigiDx Slide Scanning: Professional slide digitization services using advanced scanning technology

• DigiDx Special Stains: Specialized histochemical and immunohistochemical staining services (charged as additional services)

• DigiDx Decalcification: Specialized processing for bony tissue specimens requiring decalcification

• DigiDx Slide and Block Return: Secure return shipping services for processed slides and tissue blocks (1 package accommodates up to 20 slides)

• Implementation and integration services

• Training and educational programs

• Technical support and maintenance

• Cloud storage and data management

• Consulting and customization services

• Essential: Basic digital pathology features for small to medium laboratories.

• Professional: Advanced features including AI assistance and enhanced collaboration tools

• Enterprise: Full customization, integration capabilities, and premium support

• All pricing is subject to the current rate card available on our website or as quoted in your service agreement.

• Prices are exclusive of applicable taxes, duties, and government charges.

• We reserve the right to modify pricing with 30 days' written notice.

• Custom pricing may apply for Enterprise customers based on specific requirements.

• Laboratory services are priced per service with additional charges for special stains, expedited processing, and specialized procedures.

• Shipping and handling charges apply to slide and block return services

• Subscription fees are billed in advance on an annual or monthly basis as selected.

• Payment is due within 30 days of invoice date.

• Late payments may incur interest charges at 1.5% per month or the maximum rate permitted by law

• Services may be suspended for accounts more than 30 days overdue.

• Customers must provide accurate and complete information during registration.

• You are responsible for maintaining the confidentiality of your account credentials.

• You must notify us immediately of any unauthorized use of your account.

• Each user account is for individual use and may not be shared.

• Users must comply with all applicable laws and regulations, including healthcare privacy laws.

• Users are prohibited from attempting to gain unauthorized access to our systems.

• Users must not use the Services for any illegal, harmful, or unethical purposes.

• Users are responsible for ensuring their use complies with institutional policies and procedures.

• We reserve the right to suspend or terminate accounts that violate these Terms.

• You may terminate your account at any time with written notice.

• Upon termination, access to Services will cease, and data export options will be provided as per our data retention policy.

• We implement industry-standard security measures to protect your data.

• All patient data must be handled in compliance with applicable healthcare privacy regulations.

• We maintain appropriate administrative, physical, and technical safeguards.

• Data transmission is encrypted using industry-standard protocols.

• Customers retain ownership of all data uploaded to our Services.

• DigiDxDoc does not claim ownership of customer data or content.

• We may use aggregated, de-identified data for service improvement and research purposes.

• Customer data will not be shared with third parties except as required by law or with explicit consent.

• Customer data is retained according to subscription terms and applicable legal requirements.

• Upon termination, customer data will be made available for export for a period of 90.

• After the retention period, data will be securely deleted according to our data deletion.

• Customers may request data deletion at any time, subject to legal and regulatory requirements.

• All Services, software, and related materials are protected by intellectual property laws.

• DigiDxDoc retains all rights, title, and interest in our proprietary technology.

• No license or rights are granted except as expressly provided in these Terms .

• Customers may not reverse engineer, decompile, or create derivative works of our software.

• Customers retain ownership of their data and content uploaded to our Services.

• By using our Services, customers grant us a limited license to process and store their content.

• This license is solely for the purpose of providing the Services and is revoked upon termination.

• We will not use customer content for any purpose other than service delivery.

•Any feedback or suggestions provided to DigiDxDoc may be used without restriction.

• Customers waive any rights to compensation for feedback or suggestions

• DigiDxDoc may incorporate feedback into future product development .

• Customers are responsible for ensuring compliance with all applicable healthcare regulations

• Our Services are designed to support compliance with HIPAA, GDPR, and other relevant regulations

• Customers must implement appropriate administrative and technical safeguards

• We provide documentation and support to assist with compliance efforts

• Our hardware products comply with applicable medical device regulations

• Software components are designed according to relevant quality standards

• Customers are responsible for ensuring appropriate validation and qualification

• We provide documentation to support regulatory submissions and audits

• Customers using our Services internationally must comply with local laws and regulations

• Data residency and transfer requirements must be addressed according to local requirements

• We provide options for data localization where required by law

• We target 99.5% uptime for cloud-based services, measured monthly

• Scheduled maintenance will be performed during announced maintenance windows

• Emergency maintenance may be performed as needed with minimal advance notice

• Availability excludes downtime due to factors beyond our reasonable control

• Technical support is provided during business hours (9 AM - 6 PM IST, Monday–Friday)

• Emergency support is available for critical issues affecting patient care

• Support response times vary by subscription tier and issue severity

• Support is provided in English and may be available in other languages upon request

• We maintain performance standards appropriate for each service type

• Image loading times and system responsiveness are optimized for clinical use

• Performance may vary based on network conditions and customer infrastructure

• We provide performance monitoring and reporting tools for Enterprise customers

• Services are provided "as is" without warranties of any kind

• We disclaim all warranties, express or implied, including merchantability and fitness for purpose

• We do not warrant that Services will be uninterrupted, error-free, or completely secure

• Customers are responsible for validating the suitability of Services for their specific use

• Our liability is limited to the amount paid by the customer in the 12 months preceding the claim

• We are not liable for indirect, incidental, consequential, or punitive damages

• This limitation applies regardless of the theory of liability

• Some jurisdictions may not allow these limitations, in which case they apply to the maximum extent permitted

• Our Services are tools to assist healthcare professionals and do not replace professional judgment

• Healthcare providers remain solely responsible for patient care decisions

• We do not provide medical advice or diagnoses

• Users must validate all results and maintain appropriate clinical oversight

• Customers agree to indemnify and hold DigiDxDoc harmless from claims arising from:

• Customer's use of Services in violation of these Terms

• Customer's violation of applicable laws or regulations

• Customer's negligent or wrongful acts in using the Services

• Claims related to customer data or content

• We will indemnify customers against third-party claims that our Services infringe valid patents, copyrights, or trademarks, subject to:

• Prompt written notice of the claim

• Our exclusive control of defense and settlement

• Customer's reasonable cooperation in the defense

• Our option to modify or replace infringing Services

• Customers may terminate subscriptions with 30 days' written notice

• Termination is effective at the end of the current billing period

• No refunds will be provided for unused portions of prepaid subscriptions

• Data export options will be provided during the notice period

• We may terminate customer accounts immediately for:

• Material breach of these Terms

• Non-payment of fees after notice and cure period

• Violation of applicable laws or regulations

• Actions that threaten the security or integrity of our Services

• All access to Services ceases upon termination

• Customer data will be retained according to our data retention policy

• Customers remain liable for all charges incurred prior to termination

• Certain provisions of these Terms survive termination

• DigiDxDoc is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, or government actions

• Internet service provider failures or cyber attacks

• Labor disputes or supplier failures

• Changes in laws or regulations

• During force majeure events, we will use reasonable efforts to minimize service disruption and will resume normal operations as soon as practicable.

• These Terms are governed by the laws of India, without regard to conflict of law principles.

• Any disputes arising from these Terms or the use of Services shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala, India.

• Parties agree to attempt good faith resolution of disputes through direct negotiation

• If negotiation fails, disputes may be resolved through binding arbitration under Indian Arbitration and Conciliation Act

• Arbitration proceedings will be conducted in English in Kochi, Kerala

• These Terms, together with your service agreement and privacy policy, constitute the entire agreement between the parties and supersede all prior agreements and understandings.

• We may modify these Terms by posting updated versions on our website. Continued use of Services after modifications constitutes acceptance of the new Terms.

• If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

• Customers may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

• Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

• All notices must be in writing and delivered to the addresses specified in your service agreement or to legal@digidxdoc.com.

• All specimens must be properly fixed and labeled according to standard pathology protocols

• DigiDxDoc is not responsible for specimen quality issues arising from improper collection, fixation, or transport

• Processing timelines are estimates and may vary based on specimen complexity and volume

• Rush processing is available for urgent cases at additional cost

• Slide and block return service includes secure packaging and tracked shipping

• Standard return packaging accommodates up to 20 slides per package

• Additional packaging charges apply for shipments exceeding standard package limits

• Customers are responsible for providing accurate shipping addresses and contact information

• DigiDxDoc is not liable for shipping delays or damages caused by courier services

• Special stains, immunohistochemical stains, and molecular studies are charged as additional services

• Pricing for additional services is available upon request and subject to current rate cards

• Some specialized procedures may require additional processing time

• Customers will be notified of additional charges before processing unless pre-authorized

• All laboratory services are performed according to established quality standards

• Digital photographs and documentation are provided as part of slide reading services

• Quality control measures are implemented throughout all processing steps

• Customers may request re-processing in cases of technical failures at no additional charge

• Tissue blocks are retained according to standard pathology practice and applicable regulations

• Digital images and reports are stored according to our standard data retention policy

• Specimen disposal follows appropriate medical waste management protocols

• Customers may request extended retention periods for research or legal purposes